Cue

Privacy Policy

Last updated: July 14, 2026

Cue ("Cue", "we", "us") provides a real-time meeting assistant that transcribes conversations and generates live guidance and notes. This policy explains what we collect, how we use it, and your choices. It applies to the Cue web app (cuemeets.com), the Cue desktop app, and the Cue iOS app.

Information we collect

• Account data: your email address and authentication credentials (passwords are stored only as salted hashes).
• Meeting content you choose to capture: audio you record during a session is converted to text. We store the resulting transcripts and notes in your account so you can review them. By default, audio is processed transiently for transcription and is not retained as audio files — unless your workspace has enabled the optional speech-recognition improvement program described below.
• Content you add: knowledge-base documents, people, and settings you provide.
• Usage data: basic, non-advertising operational data such as minutes transcribed, used to enforce plan limits and keep the service running.
• Billing data: subscriptions are processed by Stripe. We do not store full payment card numbers; Stripe handles payment information under its own policies.

Optional speech-recognition improvement program

Cue includes an optional program that helps improve transcription accuracy. It is off by default. A workspace owner or administrator can turn it on or off at any time in Settings → Privacy.

• What is retained when it is on: the meeting audio Cue captures, the machine transcript associated with it, and limited technical metadata needed to secure and process the recording. This is an exception to the transient-processing statement above.
• How it is used: only to evaluate, train, and improve Cue's speech recognition (accuracy across voices, accents, acoustic conditions, names, and specialized vocabulary), plus related security and quality assurance. It is never used for advertising, sold, or shared with third parties for their own purposes.
• Participant notice and consent: the meeting host is responsible for giving any notice and obtaining any consent required by law before recording. Workspaces can additionally require an in-meeting disclosure banner (Settings → Privacy → "Require in-meeting consent disclosure"); where all-party-consent law applies, hosts should enable it and inform participants.
• Retention, deletion, revocation: retained audio is kept until you delete the meeting or use the remove-from-training control, whichever comes first; deleting a meeting deletes its retained audio and excludes it from future training. Deletion cannot reverse training already completed. Questions or requests: support@cuemeets.com.
• Security: retained audio is encrypted at rest in access-controlled, tenant-scoped storage that is blocked from public access, and encrypted in transit.

How we use information

• To transcribe your meetings and generate live guidance and notes.
• To provide, maintain, secure, and improve the service.
• To authenticate you and enforce subscription and usage limits.
• To respond to support requests.

We do not sell your personal information, and we do not use your meeting content for advertising.

Service providers

We use trusted processors to operate Cue, including cloud hosting (Amazon Web Services), speech-to-text and AI model providers used solely to deliver the features you request, and Stripe for payments. These providers process data on our behalf under their own security and privacy commitments.

Data retention & control

Transcripts and notes remain in your account until you delete them, or according to any retention period you configure in Settings. You can edit or delete individual meetings, disable transcript storage, or delete your entire account at any time from Settings → Privacy & Data. Deleting your account removes your stored content.

Security

Data is encrypted in transit (HTTPS/TLS). Access controls and tenant isolation protect your content. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard measures.

Children

Cue is intended for users 18 and older and is not directed to children.

Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data. Contact us to exercise these rights.

Changes

We may update this policy; material changes will be posted here with a new "last updated" date.

Contact

Questions? Email support@cuemeets.com.

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